Vodafone VOIS is Hiring: Customer Support Associate (Chat / E-mail)

Vodafone VOIS is Hiring: Customer Support Associate (Chat / E-mail)

Process: Non-Voice (Chat & E-mail Support) | Full-Time

About Vodafone VOIS

Vodafone VOIS is a global business services organization delivering innovative solutions and exceptional customer experiences across international markets.

Position Overview

Vodafone VOIS is seeking dynamic and customer-focused individuals for the role of Customer Support Associate (Chat/E-mail Process). This is a non-voice support role requiring exceptional written communication skills.

Job Role: Customer Support Associate (Chat / E-mail)
Eligibility: Fresher & Experienced Candidates
Qualification: Under Graduate & Graduate Both Eligible
Process Type: International Non-Voice Support

Roles & Responsibilities

  • Handle customer queries through Chat and E-mail professionally.
  • Provide accurate resolutions and follow-up support.
  • Maintain high-quality written communication standards.
  • Document customer interactions accurately.
  • Meet defined productivity and quality KPIs.
  • Ensure compliance with company policies.
  • Maintain customer satisfaction.

Eligibility Criteria

  • Under Graduate and Graduate candidates can apply.
  • Fresher and Experienced candidates are eligible.
  • Experienced Graduate candidates must have minimum 2 years of relevant experience for senior salary bracket.
  • Excellent professional and comprehensive communication skills are mandatory.

Salary Structure (Annual CTC)

  • Under Graduate – Fresher: ₹2,64,000 per annum (₹22,000 per month)
  • Under Graduate – Experienced: ₹2,94,000 per annum (₹24,500 per month)
  • Graduate – Fresher: ₹2,94,000 per annum (₹24,500 per month)
  • Graduate – Experienced (Minimum 2 Years): ₹4,20,000 per annum (₹35,000 per month)

Company Benefits

  • Company-Provided System
  • Paid Training Program
  • Night Shift Allowances
  • Internet Allowances
  • Performance-Based Growth Opportunities
  • Professional Work Environment
Important Requirement: Candidate must possess excellent written English communication skills with a professional and comprehensive communication style suitable for international clients.
Apply Now

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