E-Commerce Voice Process Executive (US Shift – Work From Office to Work From Home Transition)

E-Commerce Voice Process Executive (US Shift – WFO to WFH Opportunity)

We are hiring dynamic and customer-focused individuals for the role of E-Commerce Voice Process Executive. This opportunity is ideal for both freshers and experienced candidates looking to build a career in the e-commerce customer support domain.

The role initially requires working from office in Navi Mumbai, with a performance-based Work From Home opportunity after 6 weeks.

Job Highlights

  • Process: E-Commerce Voice Support
  • Shift: US Shift (5:30 PM – 11:30 AM, Any 9 Hours)
  • Job Type: 1-Year Contract Role
  • Location: Airoli, Navi Mumbai

Salary Details

  • Freshers: ₹18,000 per month
  • Experienced: ₹22,000 per month

Additional Benefits

  • Travel Allowance:
    • One Way: ₹1,750
    • Two Way: ₹3,500
  • Performance-based Work From Home after 6 weeks

Key Responsibilities

  • Handle customer queries via voice calls efficiently
  • Provide accurate and timely resolutions
  • Maintain customer satisfaction and service quality
  • Follow company guidelines and processes

Eligibility Criteria

  • Open for both freshers and experienced candidates
  • Good communication skills in English
  • Willingness to work in US shift
  • Ability to work from office initially

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